TENMARO

Return & Refund Policy

We want you to love your Tenmaro purchase. If something isn't right, here's how we take care of it.

30-Day Satisfaction Guarantee
You have 30 days from the delivery date to contact us if there's an issue with your order.

Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item arrived damaged, defective, or isn't what you ordered, contact us at hellotenmaro@gmail.com within 30 days with your order number and clear photos or videos of the issue. Once reviewed, Tenmaro may, at its discretion, provide a replacement or issue a full or partial refund, depending on the circumstances.

Change of Mind
Since we keep our prices low by shipping directly from our fulfillment centers, we're currently unable to accept physical returns for buyer's remorse. If you're unsure about sizing or fit before ordering, feel free to contact us at hellotenmaro@gmail.com and we'll help you choose the right option.

Refunds
Once your refund is approved, it will be automatically issued to your original payment method within 5-10 business days. Your bank or card provider may take a few additional days to post it to your account.

Contact
For any questions, reach us anytime at hellotenmaro@gmail.com — we typically respond within 24 hours.